Factory Auto Glass
📍 2700 Atlantic Blvd, Jacksonville, FL 32207
Services Offered
Hours of Operation
Location
About Factory Auto Glass
Based in Jacksonville, Florida, Factory Auto Glass is an auto glass shop with a 4.9★ aggregate rating across 190 verified customer reviews. By that measure, the location is top tier — it sits in the highest review-rating band — and represents a mature shop with a meaningful review base. On ShieldFinder it currently sits in the top quartile of the 34 Jacksonville shops listed here.
The shop's posted services include windshield replacement. Direct insurance billing isn't listed for this shop. You can still use your Florida comprehensive coverage (which typically pays in full under the zero-deductible rule) — just call your carrier first to set up the claim and confirm out-of-network terms. This shop doesn't offer mobile installs; vehicles come to the location. Most replacements take an hour or so in the bay, then the manufacturer's safe-drive-away time before you take the car back on the road.
Operating schedule runs weekdays 8am-5pm, closed weekends. Factory Auto Glass can be reached at +1 904-725-4004 or via their website at factoryautoglass.net. Calling ahead to confirm same-day or next-day appointment availability is the most reliable approach, especially after major storm events when Jacksonville-area shops often see surge demand.
What's notable about the Florida market: Florida doesn't mandate glass-specific deductible waivers, but many Florida insurers offer zero-deductible glass endorsements as add-ons to comprehensive policies — it's worth calling your carrier before paying out of pocket. ADAS recalibration is common at larger metro shops in Miami, Orlando, and Tampa.
To compare this shop against the rest of the Jacksonville market, see the full Jacksonville shop directory (33 other shops listed) or browse all Florida shops on ShieldFinder. The Jacksonville directory page covers the local damage profile, common insurance scenarios, and what separates a good Jacksonville shop from a bad one.
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What Customers Say
“Had a cracked windshield and Factory Auto Glass had it replaced in under two hours. Professional team, highly recommend.”
“Fair price, professional install, and they cleaned up all the old glass. Top marks.”
“Went in expecting a long wait, left impressed. The whole job was done quickly and the quality is excellent.”
“Friendly staff, clean shop, and fast turnaround. Exactly what you want when dealing with a broken windshield.”
“Best windshield replacement experience I've had. They fit me in the same day and the quality is excellent.”
Reviews sourced from Google. Showing 5 of 190 total reviews.